Customer Service
Below are some of our most frequently asked questions. If you don't find the answer you're looking for, please feel free to contact us.PLACING AN ORDER TOP
To place an order, click on the "order" button next to each item. When
you are finished shopping, select the shopping bag link and proceed to checkout.
You will not need to register or create an account to go through checkout as we
do not store sensitive customer information on our server. PAYMENT TOP
We accept payments via credit card or PayPal. PayPal is free and easy
to use. You can pay via credit card, e-check or directly from your bank account.
Please click here to set up a
PayPal account. SHIPPING TOP
Julianne Originals’ standard method of shipping is USPS Priority Mail
with a Delivery Confirmation. Packages are shipped Monday-Friday. All orders
placed on Saturday or Sunday will be processed the following Monday. You will
receive confirmation of you order by email.
| Order Total |
S&H |
| Up to $24.99 |
$3.95 |
| $25.99 - $49.99 |
$4.95 |
| $50.00 - $74.99 |
$5.95 |
| $75.00 - $99.99 |
$6.95 |
| $100.00 and up |
$7.95 |
These rates apply to orders sent to the continental United States only. Orders
going to Alaska, Hawaii, APO & FPO addresses or U.S. Territories may be subject
to additional fees. If there are any additional fees regarding your order you
will be notified via email.
Please contact me regarding rates for expedited shipping or international
addresses. LOCAL PICK UPS TOP
Local Knoxville customers may choose to pick up purchases at my studio.
When checking out you may choose the local option and save the cost of
shipping. TRACKING YOUR ORDER TOP
You may track the status of your order by
clicking here,
after which you will have to enter your e-mail address and order number. Through this
system you will be able to retrieve your entire order history with our online
store. CUSTOM ORDERS TOP
All items noted in the description as custom orders are completed upon
processing the order. Please allow 10 for customization. An additional charge of
$5.00 per item will be charged for rush orders. Please
contact us
regarding a rush order. Custom orders are final sale and may not be returned
unless an error was made in customization. RETURN POLICY TOP
Julianne Originals strives to maintain excellent customer service.
Should you not be 100% satisfied you may return non-custom orders in new and
unused condition within 10 days of receipt. We will credit your payment to you
by the method payment was made less shipping fees. Please
contact us for
a return number to include in your package. PRIVACY POLICY TOP
At Julianne Originals, your privacy is important to us! All personal
information is confidential and will not be shared with any third parties unless
forced to do so by law. Please feel free to
contact us
with questions and concerns.
Thank you. We hope you enjoy shopping at Julianne Originals!
|
